E-commerce Loss

This Working Group is focused on helping retailers and their suppliers to better understand the challenges of identifying, measuring and controlling the losses associated with E-commerce retailing.

As the volume and proportion of sales continue to grow through E-commerce, retail loss prevention teams are having to understand and address a fundamentally different risk landscape – requiring new knowledge, skills, and tools.

This ECR Working Group is leading the way in helping retail teams navigate this new landscape, not least through mapping the contours of this new terrain and providing a forum for sharing and learning.

Research papers

Our research papers offer groundbreaking insights and actionable outcomes to help retailers and their partners better manage the many ways in which profits can be negatively impacted by all forms of retail loss. Produced by some of the leading academic experts in the field of retailing and loss prevention, they are all free to download.

E-commerce Loss

Developing a Framework for Understanding and Measuring E-commerce Losses in Retailing
Professor Adrian Beck
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E-commerce Loss

The Problems & Opportunities of E-Commerce Returns
Managing Returns as a Profit Centre
Lisa Jack, Regina Frei, Dr Sally-Ann Krzyzaniak
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Our Meetings

ECR Retail Loss Group regular working group meetings provide an opportunity to network with industry peers, hear updates on the latest research and sector initiatives, and development new skills and insights. All retailers, CPGs and academics can participate at no cost.

E-commerce Loss

Most Recent Top Ecommerce Scams
25th Sept - 1pm UK
UpComing
Latest ecommerce scams
Colin Peacock, ECR Retail Loss...
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E-commerce Loss

Online Grocery: Will increased online sales lead to higher losses?
January 14th - 1pm UK
UpComing
Will increased # of online orders increase losses?
Professor Pedro Amorim, Porto Business School...
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E-commerce Loss

E-Commerce Loss Prevention - Innovation Summit
March 12th & 13th
UpComing
A Two Day interactive meeting
Hosted by M&S...
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E-commerce Loss

Marketplace Loss Prevention - Retailer Updates
9th July - 1pm UK
UpComing
Working with Online Marketplaces to Reduce Losses
Colin Peacock, ECR Retail Loss...
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E-commerce Loss

Managing the Good, Bad and the Ugly of Online Market Places - Latest I...
11th July - 1pm UK
Past
Working with Online Market Places to Reduce Losses
Colin Peacock, ECR Retail Loss...
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E-commerce Loss

Strengthening Controls to Reduce Returns Fraud
29th May - 1pm UK
Past
Insights on Building Digital LP Capability
Colin Peacock, ECR Retail Loss...
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E-commerce Loss

Self Returns - Retailer Lessons To Date
April 24th - 1pm UK
Past
Reducing the Cost of Returns Though Self Returns
Colin Peacock, ECR Retail Loss...
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E-commerce Loss

Digital Loss Prevention Building - The Halfords Case Study
27th March - 1pm UK
Past
Insights on Building Digital LP Capability
Colin Peacock,. ECR Retail Loss...
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E-commerce Loss

Digital Loss Prevention Building - The Wayfair Case Study
13th March - 3pm UK
Past
Insights on Building Digital Loss
Elijah Jenkins, Senior Associate, Scam Prevention...
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E-commerce Loss

Returns Fraud Research - Launch Meeting
Feb 13th - 1pm UK
Past
Towards a deeper understanding of the returns fraud problem
Professor Michael Townsley, Griffith University, Australia...
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E-commerce Loss

Ecommerce Loss - Reducing Goodwill credit by 20%
Feb 1st - 1pm UK time
Past
Helping Customer Service Agents reject fraudulent claims faster
Conrad Fragstein, Director, Cybercrime...
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E-commerce Loss

Ecommerce Loss - 2024 Priority Setting
December 13th - 1pm UK
Past
Setting the priorities for the 2024 ecommerce loss prevention plan
Colin Peacock, ECR Retail Loss...
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E-commerce Loss

2023 Ecommerce Loss Innovation Challenge
October 25th - 1pm UK
Past
Your invitation to join us to hear pitches from the ten hottest start ups in ecommerce loss
Jeremy Bassett, Founder, Co:Cubed...
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E-commerce Loss

Building the Digital LP team - Pets At Home Case Study
October 3rd - 3pm UK
Past
Building digital LP capabiltiies at Pets at Home
Colin Peacock, ECR Retail Loss...
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E-commerce Loss

Goods Lost in Transit - Collaborating with 3PL's
June 15th - 1pm UK
Past
Reducing Goods Lost in Transit
Nadeem Jassat, Online Loss Prevention, Next PLC...
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E-commerce Loss

Tackling the Online Substitutions Problem
June 14th - 3pm UK time
Past
Tackling the Substitution Problem!
Professor Daniel Corsten...
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E-commerce Loss

Getting to Grips With Chargebacks
May 23rd - 1pm UK time
Past
Getting to grips with chargebacks
John Low, Group Head of Digital Risk, Frasers Group...
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E-commerce Loss

Returns Research - Impact Assessment & Next Steps
April 23rd - 1pm UK
Past
Returns research - how was it for you and where next?
Professor Lisa Jack, University of Portsmouth...
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E-commerce Loss

Webinar: What is the Scale and Nature of Ecommerce losses?
April 18th - 3pm UK Time
Past
Understanding ecommerce losses
Professor Adrian Beck, Seth Hughes (REI), Nicki Juniper (John Lewis)...
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E-commerce Loss

e-commerce loss - new research findings
March 15th - 1pm UK
Past
Understanding the scale and nature of ecommerce loss
Professor Adrian Beck...
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E-commerce Loss

Ecommerce Loss - Adidas Case Study
Oct 18th, 3pm UK time
Past
Adidas Case Study - Learning from Doing
Corin Dennison, Senior Security, Investigator and Risk Director...
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E-commerce Loss

True Cost of Returns - What's new?
Sept 22nd - 1pm
Past
Updates to the True Cost Model
Professor Lisa Jack, University of Portsmouth...
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E-commerce Loss

Improving Returns - Clarks Case Study
July 20th - 1pm UK
Past
Improving Returns
Tom Wood, Manager, ecommerce logistics and returns. Clarks...
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E-commerce Loss

Ecommerce Loss - John Lewis Case Study
May 12th - 3pm UK
Past
Managing ecommerce loss & fraud at the John Lewis Partnership
Nicki Juniper, Partner & Fraud Investigations Lead...
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E-commerce Loss

New Research: What is the nature and scale of e-commerce losses?
March 17th - 3pm UK Time
Past
Towards a clear defination of the e-commerce loss problem
Professor Adrian Beck...
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E-commerce Loss

Best Buy Canada - Retail Profit Protection Case Study
February 17th - 1pm UK Time
Past
Insights on delivering Profit Protection and Ecommerce loss and fraud Capabilities at Best Buy Canada
Dave Cheema, Snr Manager, Profit Protection & eCommerce Fraud Operations...
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E-commerce Loss

Digital LP Tools - What's working?
Dec 7th - 1pm UK Time
Past
What Digital LP tools work?
Colin Peacock, ECR Retail Loss Group...
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E-commerce Loss

Digital Loss Prevention - Gap Case Study
Nov 3rd - 1pm UK Time
Past
Moving from Bricks & Clicks to Digital Loss Prevention
Jerry Sauer, Meghan Hoppes, Loss Prevention...
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E-commerce Loss

Returns - What happens next matters!
September 14th - 1pm UK Time
Past
Returns - What happens next matters
Necati Ertekin, Asst Professor, University of Minnesota...
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E-commerce Loss

Grocery Online Orders Pick From Store Model - More or Less Loss?
June 8th - 2pm BST
Past
The Online Grocery Pick from Store Model - Good or Bad for Retail Loss?
Mike Beach, Sainsburys, Peter Bevell...
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E-commerce Loss

Managing e-commerce loss - Next Case Study
May 13th - 2pm BST
Past
e-loss prevention by Next
Nadeem Jassat, Fraud Analytics Manager, Next...
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E-commerce Loss

e-commerce loss and returns innovation challenge
April 15th - 2pm BST
Past
The Magnificent Eight Top Start Ups in Ecommerce loss
Colin Peacock, ECR Retail Loss Group...
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E-commerce Loss

e-commerce loss and returns group
March 9th - 12pm GMT
Past
Imagining new ways to manage profit erosion in e-commerce
Marijn de Weerdt-Samwel, Director Reverse, bol.com...
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E-commerce Loss

E-Commerce Loss Working Group Meeting
February 16th - 12pm
Past
3D Secure, Dyson and Top Ten Ecommerce loss drivers.
Kieran Cotter, Global Fraud Manager, Dyson...
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E-commerce Loss

E-Commerce Loss Group
October 14th - 9am GMT
Past
Working Group Meeting
Colin Peacock, Group Strategy Coordinator, ECR Retail Loss Group...
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E-commerce Loss

E-Commerce Loss Case Study
October 8th - 3.00pm BST
Past
Lessons on Managing Losses in E-Commerce
M. Mouthaan, Bol.com, J. Fonteijn...
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Blog E-commerce Loss