Research papers
Our research papers offer groundbreaking insights and actionable outcomes to help retailers and their partners better manage the many ways in which profits can be negatively impacted by all forms of retail loss. Produced by some of the leading academic experts in the field of retailing and loss prevention, they are all free to download.
Self Checkout
Rehumanising the Self-Checkout Experience
How human - centred design approaches can address mistakes, misuse and theft at SCO, drive brand loyalty and create better experiences for staff and customers
Rehumanising the Self-Checkout Experience
Written by Jeffrey Doruff, Lorraine Gamman, Paul Ekblom, Adrian Allen
How human - centred design approach...
Foreword and Acknowledgements The adoption of self-checkout has been rapid, and is set to grow in grocery stores, where for many, the self-checkout machines wil...
Retail Loss, Safety and Security
Fortress Stores: Keeping the most-at-risk grocery stores trading
Fortress Stores: Keeping the most-at-risk grocery stores trading
Written by Emmeline Taylor
Foreword We know that the current climate for bricks and mortar grocery stores is very challenging in some locations. This report documents in detail the many a...
Retail Loss, Safety and Security
Understanding the Retail Loss Problem in the New Era of High Inflation
Understanding the Retail Loss Problem in the New Era of High Inflation
Written by Lisa Jack
Abstract This report explores the impact of significant changes in the rate of inflation on the measurement of retail loss. The key finding is that it is not t...
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