In this case study presentation, the John Lewis team will share their approaches to framing the problem of e-commerce losses, the shape of their team and the capabilities they deliver, the key tools, techniques and technologies they deploy, their strategies, their performance metrics, results delivered and provide a forward looking outlook for the team.

The group will then reflect on their learnings, and discuss what was new, what was different, what they could reapply and what feedback they would give to the team at John Lewis

This working group on ecommerce losses is for retailers, brand owners and academics only.