< Return to all events

Store KPI's for Retail Loss

by Richard Jenkins, Head of Loss Prevention, M&S

Description

Holding store managers accountable for unknown losses is the norm. However, there is a growing view to rethink this approach and for this KPI to reflect the increased complexity found in stores and the increasing appetite for additional risk. A retailer will discuss this debate, bringing it to life with insights from their company, and present some alternative KPI thinking.

The group discussion will focus on how organisations are currently holding store managers accountable for the unknown loss KPI. Exploring how frequently they are ‘judged’ on their results and the consequences of missing their target. The session will close with a discussion on how much interest and energy exists for a change of thinking, and the alternative KPIs organisations might consider?

Missed the session? Click the application button below to request the slides / recording

08

Oct

12:00

APPLICATION
Date and Time
October 8th - 12.00pm BST
Location
VIRTUAL

Upcoming Events

Our Latest news

  • 2021 ECR Research Study Updates

    Line 3
  • ECR Working Group Meetings - February Through To April 2021

    Line 3

Join Our Mailing List

Subscribe