by Richard Jenkins, Head of Loss Prevention, M&S
Holding store managers accountable for unknown losses is the norm. However, there is a growing view to rethink this approach and for this KPI to reflect the increased complexity found in stores and the increasing appetite for additional risk. A retailer will discuss this debate, bringing it to life with insights from their company, and present some alternative KPI thinking.
The group discussion will focus on how organisations are currently holding store managers accountable for the unknown loss KPI. Exploring how frequently they are ‘judged’ on their results and the consequences of missing their target. The session will close with a discussion on how much interest and energy exists for a change of thinking, and the alternative KPIs organisations might consider?
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