Returns - What happens next matters!

E-commerce Loss

E-commerce Loss


Necati Ertekin, Asst Professor, University of Minnesota

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Returns - What happens next matters!

Date and Time

September 14th - 1pm UK Time



14 Sep 1:00 PM

This group discussion focused on the exiting of product returns, and specifically the selling of returns as open box items. With an opening talk on research findings on the merchandising placement of open box items, the group discussed these findings and the experiences across the retailer group about this way to exit the returns

If you would like the slides and recording of the session, please email Colin Peacock at


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