by Professor Adrian Beck, University of Leicester
As E-commerce becomes an ever more important aspect of the retail landscape, businesses operating in this environment have to grapple with the potentially thorny issue of chargebacks – the reversing of a payment made by a consumer to a merchant, undertaken by a payment card provider.
Driven largely by disputes over product/service delivery and quality, billing errors, or credit card fraud, chargebacks are an important aspect of E-commerce activities that need to be carefully monitored and managed by retail businesses. In this session, we will hear from a number of retailers on how they are addressing this issue, looking particularly to answer the following questions:
This meeting is for retailers, brand owners and academics only.
15:00CLICK TO REGISTER
Feb 14th - 1pm UK time
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