FAQs

Why do self-checkouts create retail loss?

A fundamental component of the SCO proposition is the transference of responsibility for the accurate scanning of products and ensuring correct payment is made from staff employed by the retailer to the consumer. In many respects this is a radical leap of faith in the capacity of the consumer to do this both accurately and honestly. Since the very early days of retailing, incidents of customers stealing product have been recorded and indeed a whole industry has been established trying to manage this problem as incremental changes in the retail environment have increased the risk of losses occurring. For many of those tasked with ensuring that retailers sell more products than they lose, the emergence of SCO technologies has been viewed as a concern, not least in the difficulty in imposing strong enough controls over the way in which it may be used and abused.


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