FAQs

Why do retailers offer shoppers self-checkouts?

When first introduced the initial driver for many adopters was undoubtedly labour saving and increased productivity, with much of that saving being associated with the introduction of fixed self checkouts (SCO ) systems, which had the capacity to remove a considerable amount of labour from the traditional staffed checkout model. However, the retail picture has evolved considerably, and the use of SCO systems is now increasingly viewed as part of a broader picture of offering greater consumer choice. In many respects what can be seen is the evolution of a ‘push’ and ‘pull’ approach to the use of SCO technologies in retailing. In the first instance, retailers quickly realised that it provided an incredibly effective way to reduce their staffing costs – one of the largest outgoings a retail business faces, but as the technology became more established and some consumers began to prefer it as a way to shop, then it has emerged as an increasingly expected and indeed essential option within the modern retail space.


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