Because the level of losses associated with SCO have only recently begun to be understood, retailers are still developing their palette of options to try and manage them more effectively. The ECR research identified two key approaches: Minimising Product-driven Errors, and Amplifying Risk and Enhancing Detection:
Minimising Product-driven Errors: focussing upon ensuring that packaging and barcode issues do not generate scanning problems; reducing the number of product set-up issues which may make scanning difficult; and ensuring the removal/deactivation of product protection technologies is efficient and reliable.
Amplifying Risk and Enhancing Detection: the ECR research concluded that three components were important: Guardianship: ensuring there are suitable, properly trained and motivated SCO Supervisors operating in an environment which facilitates rather than hinders their duties; Technologies: A range of systems designed to identify discrepancies in weight versus what has been scanned by the consumer; automatically identify when a consumer has not properly scanned an items; and systems which can identify products to reduce the risk of mis-scanning; Design: developing effective ways to amplify risk and enhance detection in the SCO environment, such as creating Zones of Control.
Introducing New ECR Board Member, Stephen Teatum
2023 Video in Retail Innovation Summit - May 17th & 18th