Incident Reporting 2.0

Retail Loss, Safety and Security

Retail Loss, Safety and Security


Melissa Wacha, Walmart USA, Sophie Wong, Coles, Australia

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Incident Reporting 2.0

Date and Time

March 25th - 12pm GMT



25 Mar 12:00 PM

When a serious incident occurs in retail, the reporting is robust and the data reliable, however for the many incidents that are less serious, such as theft, verbal abuse, push outs and others, the reporting data is weak. In response a number of retailers have been exploring how they can leverage new digital and video technologies to transform reporting, and in turn the collaboration with law enforcement, a recent case study would be Z Energy in New Zealand who shared their journey in 2020.

In this session, Melissa and then Sophie shared how they are transforming their incident reporting systems to bring new levels of visibility to the more everyday and ordinary incidents that happen in store, and connecting incidents in the store with law enforcement digitally. The group discussed their findings, sharing back their own journeys. What emerged was a mixed picture, many retailers were at the very beginning of the journey that Melissa and Sophie shared, however some, for example Shoprite in South Africa, are very progressed and have been digital and connected to law enforcement for over five years.

This session is one of the many working group sessions of the year. These working groups are for retailers, CPG's and academics only. If you would like to register for a future session click here. If you would like a recording of this session please apply.


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